Step 1 – Consultation With Sarah C. Wilson
We meet with you in your home for a collaborative client and designer interview. In so doing, we are mutually discovering if your project is the right fit for each other. We discuss details such as your goals for the space, your design aesthetic, how you will be using the space, what inspires you, your time-frame for completion, and your budget. We also review the terms of our Letter of Agreement which you will sign later.
Step 2 – Proposal Outlining Project Scope and Estimated Design Fees
We outline the scope of work for the entire project, our design intent and goals, the estimated design fee, the, advance on our design fee required to get started, the estimated timeline, and the terms and conditions. The Design Proposal is approved and initial advance on our design fee received to signal the start of the project. Please note that the Design Proposal is not the same as the design plan or design presentation. The Design Proposal needs to be approved and fee advance received before we begin your design plan and presentation
Step 3 – Site Measure And Planning Day
This is where we invite all the trades that will be involved in the process for a site visit to discuss the project scope and to take measurements and photos. They will each provide a written estimate outlining their scope of work and the cost for labor and/or materials. These estimates will be presented to you in the Final Presentation Meeting
Step 4 – Preliminary Design
This is where we inspire you with our preliminary design concept for your space. This includes basic drawings, color scheme, mood board, key fabrics, furniture selections and budget estimates including projected costs for any work by our trades and artisans. Revisions (if any) are requested at this time. This is when the Letter of Agreement is signed and a second advance on our design fee may be required. In many cases where the project scope is much smaller, for example – a one room decorating project, more detailed concepts are presented, and decisions are made at this meeting and step 5 is not required
Step 5 – Final Presentation and Budget Meeting
This Final Presentation Meeting involves all the approved elements from the Preliminary Design Presentation, plus any new elements that were agreed upon and any revisions requested. Because we believe in a collaboration between client and designer, as well as our trades and artisans, this presentation will address all of your wants and needs for your project, based on previous meetings and discussions. The final presentation includes working drawings, color scheme, all furnishings, fabric memos and detailed budget breakdown – item by item. It will all be laid out for you so that you will be able to visualize what the finished space will look like. The budget is reviewed in detail and the required deposit is due for purchasing all materials.
Step 6 – Procurement and Project Management
In this step, we create all purchase orders, track orders, assess lead times, note any back-orders or discontinued items that may delay the project, and make decisions whether or not to re-select. During this time, we make sure that our projected timeline is adhered to by all vendors.
Step 7 – Initiation of Construction & Renovation
In this step we begin the development and construction of your project. Here is where every detail is managed to ensure a successful completion. We collaborate with builders, vendors and fabricators and make site visits as necessary.
Step 8 – Budget Review
We typically have a second budget meeting on larger projects. Especially if change orders were created at the request of the client. This is where we ensure that we are on track with budget. This step is usually not required for smaller projects
Step 9 – Receipt of Orders and Initial Installations
This is where all items we ordered are received at our warehouse, inspected for damages, tagged and stored for the big installation day. We prefer to install on one day instead of several different deliveries arriving onsite, however, some custom items like window treatments will be installed prior to the big day. The project balance owed is required at this time
Step 10 – Furniture Installation and Styling
This is the big step when items are installed and styled for a beautiful and inspiring finish. Installation is typically done in one day. We ensure that all items are delivered to our climate controlled warehouse and then delivered to you all at once instead of several different deliveries.
Step 11 – Project Reveal
This is the exciting moment when we walk through the finished space and point out all the features and benefits of each item, discuss how to care for each piece and any warranties available (if any). There will be outstanding invoices from delivery companies, cleaning service, etc which we will present to you at the Client Closure Meeting.
Step 12 – Final Walk Through
This may happen on the same day of the reveal or on a separate day. Although we strive for perfection, mistakes can happen. The final walk through is where the client gets a chance to point out any deficiencies observed – Items like a small splash of paint on the floor, missing dresser knob, a small rip on a pillow etc. Items that could have easily been missed during the exciting moment of the reveal
Step 13 – Resolving Deficiencies
We coordinate with the trade person, subcontractor, or vendor involved to cure any deficiencies within 14 business days. Thankfully, this step is not needed in most cases, but we make sure that you will be happy with your finished space
Step 14 – Client Closure Meeting
This is where we meet to close out the file for the project and where we present you with the final invoice. We make sure that you are fully satisfied with your new space.
We will also graciously ask for any feedback, reviews and referrals
Step 15 – Professional Photography
This is where we will schedule a professional photographer to shoot pictures of the project, which we will also share with you. If we intend to have these pictures published in a local or national publication, we will discuss that with you and determine if you want your name disclosed or not.
Our process ensures that there is little to no mistakes or problems, and very little impact on your family’s time and your home. We take care of all the details for you for a turn-key design.